maincuy Casino & Sportsbook Terms
We at maincuy provide gaming and sportsbook services through a single verified account system that handles deposits, withdrawals, account recovery, and dispute resolution. Our terms below set out your rights and obligations when you join maincuy, and our commitment to transparent rules, secure payment processing, and multilingual support.
These terms apply to all services on maincuy — slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and esports events (Mobile Legends, Free Fire, PUBG Mobile). By creating an account on maincuy, you agree to these terms and acknowledge that our services are available only where local law permits.
This page summarizes our core policies. If you have questions about any term, our English-language support team is available via live chat and email during business hours.
Account opening and identity verification on maincuy
When you open an account on maincuy, we require your email address and phone number. You will receive an SMS verification code; confirm it to activate your account. Then set a strong password and agree to these terms. Your account is now active in demo mode — you can explore games and rules using virtual credits.
To unlock real-money deposits and withdrawals, we require Know-Your-Customer (KYC) verification. Navigate to your account Settings tab and upload a government-issued ID (KTP, passport, or driver's license) along with a selfie taken during the upload. Our system performs automated checks on document clarity, expiry date, and facial matching. Verification typically completes within subject to verification on clear documents. If your documents are unclear or your ID is expired, we will request resubmission — you can reupload immediately with no limit on attempts.
We protect your personal data through encrypted storage and never share your ID or selfie with third parties. Your verified identity is used only to prevent fraud and comply with local regulations.
Our deposit and withdrawal policy
We support six payment methods on maincuy: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits settle within subject to verification after you confirm payment in your e-wallet. No hidden fees are charged by maincuy, though your e-wallet provider may apply standard fees (typically minimal).
Withdrawals process through the same payment method you used to deposit. When you request a withdrawal, we review it within 2–4 hours on business days to verify account status and prevent fraud. Once approved, your e-wallet provider completes the transfer within subject to verification. Minimum and maximum withdrawal amounts are published in your account Withdrawal tab and may vary by payment method.
If a deposit or withdrawal fails due to network issues or a problem with your e-wallet, contact our support team with your transaction reference number. We will investigate and either retry the transaction or issue a refund within 24 business hours.
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Create account and verify phone
Email + SMS code. Demo play available immediately.
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Complete KYC verification
Upload ID and selfie. subject to verification on clear documents.
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Deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment
Settles within subject to verification.
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Withdraw to your original payment method
Review within 2–4 hours; settlement within subject to verification.
Game rules and bonus terms on maincuy
Each game on maincuy (slots, live casino, sportsbook, esports) has published rules in the Game Info tab. We do not offer guaranteed outcomes or fixed bonus amounts. Any promotional offer is subject to terms we publish at the time of the offer — including wager requirements, game eligibility, and expiry dates. Bonus credits are never the same as real balance; they must be wagered according to the published terms before you can withdraw.
Tournament prizes and payout structures are transparent and announced before the event starts. We settle all outcomes within 24 hours of event completion. If a game malfunction occurs (e.g., game freeze, connection loss), we investigate and either cancel the round or re-run it, depending on the circumstances. If the malfunction was caused by maincuy's servers, you will receive a credit back to your account.
We at maincuy believe transparent rules, secure payment handling, and responsive support form the foundation of trust between our platform and our users.
Dispute resolution and account closure
If you believe a payout is incorrect, a game settlement was unfair, or a transaction failed, contact our support team with specific details: game name, round number, timestamp, and expected outcome. We will investigate within 5 business days and respond in writing. If we agree the error was on our side, we will credit the missing amount to your account. If we cannot resolve the dispute, we will explain our decision and your options.
You can pause your account temporarily (for a set duration) or request permanent closure anytime through your account Settings tab. Closing your account does not cancel pending withdrawals — those are processed normally. Any remaining balance will be available for withdrawal after closure. Once closed, your account cannot be reactivated; you would need to create a new account and complete KYC verification again.
Jurisdiction and service availability
maincuy operates only in jurisdictions where online gaming is legally permitted. We do not knowingly offer services in regions where such gaming is prohibited. It is your responsibility to verify that access to maincuy and participation in our services comply with the laws of your location. If you access maincuy from a jurisdiction where such services are illegal, we reserve the right to suspend or close your account without liability.
maincuy serves players across Indonesia — including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our payment methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are tailored for Indonesian users. We do not operate across borders or accept players from outside supported jurisdictions.
Our commitment to fair play and security
We use certified random number generators for all slot and live games on maincuy. Outcomes are independent and cannot be predicted or manipulated. Our sportsbook and esports odds are calculated by our pricing team and updated throughout event windows. Settlement is automatic and based on official results from the league or event organizer.
All account balances and transactions are encrypted and stored on secure servers. We do not store your payment card information — deposits are processed directly through your e-wallet provider. Your account data is protected by password and optional two-factor authentication. We never share your personal or financial information with third parties without your consent.
Contact us and further information
Our English-language support team is available via live chat and email during business hours. For account issues, payment questions, game disputes, or KYC verification questions, contact us through your maincuy account Support tab. We aim to respond to live chat within minutes and email within 24 hours on business days.
These terms are effective as of the date you create your account on maincuy. We may update these terms from time to time. If we make material changes, we will notify you in your account dashboard. Your continued use of maincuy after any update constitutes acceptance of the updated terms. If you do not agree to any change, you have the right to close your account.
By creating an account on maincuy, you acknowledge you have read and understood these terms, and you agree to comply with all applicable laws in your jurisdiction. Our services are available only where local law permits.