maincuyPrivacy Policy

This page describes what we collect when you use maincuy and how we keep that data protected. We collect personal information only to verify your identity, process payments, settle disputes, and comply with applicable regulations. We do not sell your data to third parties, and we encrypt all sensitive information on our servers.

Our maincuy platform processes data from account holders across Indonesia — including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in tournaments on maincuy, you share certain information with us. This policy explains what that information is, how we use it, and your rights.

If you have questions about data handling on maincuy, our support team is available in English during business hours via your account Support tab.

What we collect and why

When you create a maincuy account, we collect your email address, phone number, and a password you set. These credentials allow us to authenticate your account and send you notifications about deposits, withdrawals, and game events.

For KYC verification, we collect a government-issued ID (KTP, passport, or driver's license) and a selfie. We use these documents to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. Our automated system checks document clarity, expiry date, and facial matching. Once verified, your ID and selfie are stored in encrypted format on our servers and never shared with third parties.

When you deposit or withdraw, we collect payment details — your e-wallet account information and transaction amounts. We do not store your payment card data directly; instead, our payment processor (your e-wallet provider) handles card credentials. We retain transaction records in your maincuy Transactions tab for 24 months to support account recovery and dispute resolution.

How we use your data on maincuy

We use your email and phone to send account notifications — login alerts, deposit confirmations, tournament results, and withdrawal status updates. You can manage notification preferences in your account Settings tab on maincuy.

We use your verified identity to prevent fraud, enforce our terms, and comply with local regulations. If suspicious activity occurs on your maincuy account, we may request additional verification before processing withdrawals.

We analyse your account activity (which games you play, how often you deposit, your spending patterns) to improve maincuy's platform — detecting bugs, optimizing tournament schedules, and personalizing game recommendations. This analysis is done at an aggregate level; we do not profile individual users for targeted advertising.

Third-party processors and data location

Our servers hosting maincuy may be located outside Indonesia. When you use maincuy, your data may be stored, processed, or transmitted across borders. By creating an account on maincuy, you consent to this cross-border data handling. We use standard security practices — encryption in transit and at rest — to protect your information during transfer.

We engage third-party service providers for specific functions:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet providers process your deposits and withdrawals. We share only the information necessary — your phone number or e-wallet identifier and transaction amount.
• Email service provider: We use a third-party platform to send notifications from maincuy. Your email address is shared only for this purpose.
• Identity verification: Our automated KYC system checks documents against reference databases to detect fraud and forgery.

All third-party processors are contractually obligated to protect your data and use it only for the services we specify.

We at maincuy believe transparency about data collection and protection builds trust with every account holder.

Your rights and data requests on maincuy

You have the right to request a copy of your personal data held by maincuy. Contact our support team with your account email and request type. We will provide your data in a readable format within 10 business days. You also have the right to request that we correct inaccurate information — for example, if your phone number on maincuy is outdated, we will update it immediately.

You can request deletion of your maincuy account and associated data anytime by submitting a formal request via email to our support team. We will delete your personal information within 30 days, except transaction records, which we retain for 12 months as required by law. Once deleted, you cannot recover your account; you would need to create a new maincuy account and complete KYC verification again.

If you believe maincuy is handling your data unlawfully, you have the right to lodge a complaint with the appropriate Indonesian data protection authority. Contact our support team for assistance with any data concern.

Cookies and tracking on maincuy

When you access maincuy via web browser, we use cookies to remember your login session and game preferences. Cookies are small files stored on your device that allow maincuy to function smoothly — for example, keeping you logged in between visits and saving your language preference. You can disable cookies in your browser settings, though this may prevent some maincuy features from working correctly.

We do not use cookies for targeted advertising or to track you across other websites. Our cookies are used only within maincuy and are tied to your account security and user experience.

Security practices on maincuy

We use HTTPS encryption for all data in transit to and from maincuy. Your password is hashed on our servers and never stored in plain text. We strongly recommend enabling two-factor authentication (2FA) in your account Settings to add an extra layer of security.

We conduct regular security audits and patch vulnerabilities as they are identified. If a data breach occurs on maincuy, we will notify affected users within 24 hours and provide guidance on protecting their accounts.

Changes to this policy and contact

We may update this privacy policy from time to time to reflect new regulations or changes to maincuy's practices. We will notify you of material changes by email or through your account dashboard. Your continued use of maincuy after any update means you accept the updated policy.

If you have questions about how maincuy handles your data, contact our support team via your account Support tab or email. We respond to privacy inquiries within 5 business days. You can also submit a formal data-access request with your account email, and we will respond within 10 business days.