maincuy Account & Payment FAQ

No. Our terms permit one account per person. If we detect multiple accounts linked to the same identity document, phone number, or payment method, we may suspend or close them. This rule protects you and other users from fraud and account-takeover schemes. If you've lost access to your original account and need to create a new one, contact our support team; we can often recover your login credentials or reset your password without opening a duplicate account.

We require two documents: a government-issued ID (passport, national identity card, or driver's license) and proof of current address (utility bill, bank statement, or official letter issued within the last three months). Both must be legible colour photos or scans. Upload them via your account settings once you register. Our verification team reviews submissions during business hours; most are approved within one business day. If we request clarification or a clearer image, we'll notify you via email or in-app message and ask you to resubmit.

Our support team operates via live chat, integrated into the maincuy app and website, during business hours. Response time is typically under subject to verification. We offer support in English and Indonesian. If your issue requires document review or account investigation, we may ask you to submit details via the app's secure message system; those requests are handled within one business day. For urgent account access problems, live chat is the fastest route; for general questions about rules or payments, this FAQ often answers them without waiting.

Deposits via local payment, online payment, or e-wallet are straightforward. In your maincuy account, navigate to Deposit, select your payment method, enter the amount, and confirm. You'll be redirected to the payment app; authenticate with your PIN or biometric, and the transfer completes. Your maincuy balance updates immediately once the bank confirms the transfer, typically within seconds to a few minutes. We also accept mobile banking, local payment, online payment, and bank transfers from e-wallet, mobile banking, local payment, and online payment. Each method follows the same flow: select method, confirm amount, authenticate, and your account is credited.

Withdrawal requests are reviewed within one business day. Once our compliance team approves your request, the funds transfer to your selected payment method—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account. The bank or payment service then processes the transfer; most arrivals take one to three business days depending on the recipient institution. During holidays such as Idul Fitri or Idul Adha, processing may extend by one additional day. If your withdrawal shows as pending beyond three business days, check your app notifications; if your account or payment method requires re-verification, we'll alert you so you can complete the step.

We provide a new-account welcome offer that varies by season and region. The offer is displayed in the New Member section of your account once you register and complete KYC verification. We do not advertise fixed amounts or percentages publicly, as promotions change and terms apply. To see the current offer available to you, log in and check the promotions tab in your dashboard. All offers carry conditions—minimum play-through requirements, game category restrictions, and validity windows—outlined in the promotion terms you'll see before accepting. Our support team can clarify any terms during business hours via live chat.

Yes. Demo mode is available for most slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways—and some live-dealer games. To access demo, select a game, look for the Play for Fun or Demo button, and start without a real-money deposit. Demo play uses virtual credits that reset when you close the game. Demo outcomes are identical to real-play odds, so you experience the actual game mechanics and payout structure. Demo mode is useful for learning game rules before depositing. Live football betting, esports markets, and some specialty games may not offer demo; you'll see whether demo is available when you browse each game's lobby.

Your personal data—name, ID number, address, email, phone—is encrypted in transit (via HTTPS) and at rest on our servers. We use industry-standard security practices, including role-based access controls and regular security audits. We do not share your data with advertisers, data brokers, or third parties outside our payment and compliance partners. Payment information is handled by our payment processors; we do not store credit card or bank account numbers on our servers. Your data is retained only as long as your account is active and for the period required by law for regulatory compliance. For details, see our Privacy Policy